Refund policy
Return and refund policy
Last updated: October 3, 2026
99-day return window
You may request a return within 99 days of delivery for eligible items. Products must be unused, unopened, with the original safety seal intact and in their original packaging. This voluntary return policy is additional to your statutory rights.
Start a return
Email info@wellfordays.com with your order number, the item and reason for return, and photographs where relevant. We will provide the return address and instructions after reviewing your request. Please do not send products back to the address on the parcel without instructions.
Non-returnable items under our voluntary policy
Opened or used supplements, products with broken safety seals, items damaged by the customer, and items without their original packaging are not eligible for change-of-mind returns. Promotional, discounted or sale items, mystery gifts, BOGO offers and free bonus items are final sale for change-of-mind purposes under this voluntary policy. These exclusions do not affect legal cancellation rights or remedies for faulty, unsafe, damaged or misdescribed goods.
Damaged, incorrect or defective products
Contact us promptly with your order number and clear photos or videos. Keep the packaging and do not use a product with a broken seal, leakage or suspected damage. We will review the issue and arrange the remedy required by applicable law, which may include a replacement or refund. Promotional purchases remain covered by these rights. Damage to the outer shipping box alone is not a product defect if the contents are intact.
Refunds and exchanges
Approved returns are inspected on receipt. Eligible refunds are issued to the original payment method; your bank or payment provider may need additional processing time. Original shipping charges are normally non-refundable for voluntary change-of-mind returns, except where the law requires otherwise. We will explain any applicable return-shipping arrangements before you send an item. Exchanges under our voluntary policy are available for eligible damaged or defective items.
Order changes and delivery issues
Contact us immediately if you need to change or cancel an order. We cannot guarantee that an order can be stopped after processing or dispatch, but this does not limit a legal right to cancel or receive a remedy. For delivery estimates, see our Shipping policy. Contact us about delayed or missing orders so we can investigate.
Mandatory consumer rights
Nothing in this policy limits rights that cannot legally be excluded. Where UK distance-selling cancellation rights apply, you may generally notify us within 14 days of delivery and return the goods within a further 14 days, subject to statutory exceptions. A health or hygiene exception applies to unsealed goods only where legally applicable. Statutory refund deadlines and reimbursement of standard delivery costs apply where required.
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Contact info@wellfordays.com for help. We encourage you to contact us about an issue first; this does not restrict your right to use a payment-provider dispute process or another legal remedy.